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Healthcare Service Coordinator

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medical Management Corporation Full time
Position Overview:

Johns Hopkins Medical Management Corporation is seeking a dedicated Patient Service Coordinator to enhance the patient experience within our healthcare facilities. As part of our esteemed organization, you will play a crucial role in ensuring that every patient encounter is handled with the utmost professionalism and care.

Work Schedule:

  • Monday - Friday
  • 8:00 AM - 4:30 PM
  • Weekend rotations may be required

Compensation: $21 - $22 per hour

Key Responsibilities:
  • Manage all administrative (non-clinical) functions related to patient interactions, striving to create an Ideal Patient Encounter.
  • Provide friendly and professional assistance to all patients, ensuring a positive experience at our facilities.
  • Accurately input scheduling details into the computer system within established timeframes.
  • Effectively coordinate patient appointments across various departments, adhering to established guidelines.
  • Proactively fill appointment vacancies due to cancellations with new patient bookings.
  • Assign patient history numbers promptly upon check-in.
  • Ensure all documentation, including laboratory requisitions and encounter forms, is accurately stamped with patient information.
  • Conduct pre-appointment interviews with patients and/or family members via telephone.
  • Greet and interview patients and their families to gather or confirm complete registration details.
  • Clearly explain procedures to new patients in accordance with departmental protocols.
Qualifications:
  • A minimum of a high school diploma or equivalent is required.
  • Proficiency in using multi-line telephones, computers, copiers, calculators, fax machines, and various computer systems including scheduling and registration software.
  • Familiarity with business, insurance, and medical terminology is essential.
  • Previous experience in a healthcare setting is required.

Johns Hopkins Medical Management Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.