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Network Operations Specialist

1 week ago

Spokane, Washington, United States Northwest Open Access Network Full time

Company Overview:

NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport. For over two decades, it has operated a reliable public open-access broadband communication network. This network provides rural areas with access to broadband services, supporting last-mile providers that serve more than 260,000 customers.

The company's members are nine public utility districts and a joint operating agency. They have served wholesale customers in Washington State since 2000. Learn more about NoaNet at noanet.net.

Career Overview:

The Network Operations Specialist - Change Management is accountable for overseeing all administrative aspects of maintenance and change management. This role necessitates a robust foundation in network architecture and equipment.

Effective communication skills, both spoken and written, are imperative for interacting with internal teams, service providers, and customers.

Responsibilities:

  • Coordinate and integrate Change Management activities and processes, including communications to key stakeholders and specialists, into a project plan that will be followed.
  • Review MOPs from Engineering for accuracy and conformance to NoaNet Policies and Procedures
  • Track, communicate, coordinate, and report on processes specifically around planned maintenance.
  • Assess the change impact and complete an assessment using risk mitigation tactics.
  • Support organizational design and definition of roles and responsibilities. Assist in data collection and analysis.
  • Determine circuits affected and impacted customers of all network maintenance; send customer notifications prior to implementation.
  • Participate in the company's Sales to Cash process by assessing network impact with disconnect orders and change orders.
  • Assist with determining available reroutes when incidents occur.
  • Understand and apply a structured methodology to change management activities.
  • Analyze process needs, requirements, work habits, and network conditions that would merit changing established processes.
  • Work well within multiple business units throughout the company and management.
  • Report and metrics as they relate to data related to outages.
  • Work well with all levels of the business and resolve conflict.
  • Actively seek out information from other teams to effectively build plans at a tactical and strategic level.
  • Prioritize, multi-task, and meet deadlines, take the initiative and work independently in a fast-paced environment.
  • Perform QA on network parameters.
  • Responsible for Weekly/Monthly/Quarterly/Annual Contractual Reporting.
  • Responsible for maintaining and configuring in-band monitoring (Y.1731).
  • Actively monitor circuits with SLA for any degradation.
  • Actively investigate and troubleshoot SLA-related compliance issues.

Required Skills and Qualifications:

  • Five or more years of experience working in a network environment.
  • Experience supporting the development and improvement of processes and procedures.
  • Knowledge of broadband network infrastructure including equipment and fiber.
  • Experience with change management procedures and processes.
  • Strong verbal and written communication skills.
  • Networking related certification is preferred.
  • Computer experience including utilizing various network management, monitoring systems, and administrative systems.
  • Ability to read network drawings and maps.
  • Ability to work in a dynamic and fast-paced technical environment and remain focused on the customer's experience.

Benefits:

Excellent benefits including retirement, health insurance, and combined leave. This is a regular, full-time, non-exempt hourly position. Hours are Monday-Friday, 8am - 5pm.