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Change Management Coordinator

3 weeks ago

Spokane, Washington, United States Northwest Open Access Network Full time
Job Summary

We are seeking a highly skilled Network Operations Specialist to join our team. As a Network Operations Specialist, you will be responsible for overseeing all administrative aspects of maintenance and change management. This role requires a strong foundation in network architecture and equipment, as well as effective communication skills for interacting with internal teams, service providers, and customers.

You will be responsible for maintaining our in-band monitoring (Y.1731) and proactively resolving SLA compliance issues. Additionally, you will participate in the company's Sales to Cash process by accessing network impact with disconnect orders and change orders.

This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply.

Key Responsibilities
  • Oversee all administrative aspects of maintenance and change management.
  • Maintain our in-band monitoring (Y.1731) and proactively resolve SLA compliance issues.
  • Participate in the company's Sales to Cash process by accessing network impact with disconnect orders and change orders.
  • Analyze process needs, requirements, work habits, and network conditions that would merit changing established processes.
  • Work well within multiple business units throughout the company and management.
  • Reports and metrics as they relate to data related to outages.
  • Work well with all levels of the business and resolve conflict.
  • Actively seek out information from other teams to effectively build plans at a tactical and strategic level.
Requirements
  • Five or more years of experience working in a network environment.
  • Experience supporting the development and improvement of processes and procedures.
  • Knowledge of broadband network infrastructure including equipment and fiber.
  • Experience with change management procedures and processes.
  • Strong verbal and written communication skills.
  • Networking related certification is preferred.
  • Computer experience including utilizing various network management, monitoring systems, and administrative systems.
  • Ability to read network drawings and maps.
  • Ability to work in a dynamic and fast-paced technical environment and remain focused on the customer's experience.