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Support Analyst

2 months ago

Decatur, Illinois, United States ADM Full time
Job Description

ADM is seeking a highly skilled Support Analyst to join our Commodities Management Services team in Decatur, IL.

About the Role

This is a full-time exempt position that requires strong analytical abilities, initiative, and problem-solving skills to adapt to a rapidly changing work environment.

Key Responsibilities
  • Resolve support emails and Service Now tickets in a timely manner
  • Assist in driving standardization, automation, and continuous improvement within CMS processes
  • Document, maintain, and update Standard Operating Procedures related to CMS activities
  • Develop relationships and drive stakeholder satisfaction at location level
  • Drive Operational Excellence in CMS through root cause analysis, lean management techniques
  • Understand and assist with risk management issues across CMS transactional activities
  • Provide over-the-phone training using Microsoft Teams on daily transaction processing, report retrieval, and other general assistance
  • Research and submit program change requests to respective IT Group
  • Test and review the results of programming changes and enhancements to ensure the desired results are achieved
Requirements
  • Associate's/Bachelor's degree in Accounting, Business, Agriculture, or Information Technology is preferred
  • Minimum of 3-5 years of ADM experience or equivalent is preferred
  • Previous experience with grain settlement work, transactional system support is preferred
  • Strong analytical abilities, initiative, and problem-solving skills
  • Effective oral and written communication skills
  • Ability to interface with various levels of office and customer clients
  • Good organizational skills with the ability to function in a team environment and multi-task
  • Extensive commodities settlement end-to-end process experience
  • Prior system support experience a plus
  • Proficient with Microsoft Office products, including Sharepoint, Teams, Excel, and Access
  • Secondary language fluency desired, Spanish and/or Portuguese
  • Understanding of NGFA trade rules and grain licensing procedures is desired
What We Offer

ADM offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.