Assistant Director of Housekeeping Operations

6 days ago

New York County New York, United States Millennium Times Square Full time
Job Summary

The Assistant Director of Housekeeping Operations is responsible for ensuring the efficient and effective operation of the Housekeeping Department at Millennium Times Square. This role requires a strong leader who can motivate and direct a team of housekeeping staff to provide exceptional service to our guests.

Key Responsibilities
  • Lead and manage a team of housekeeping staff to ensure that all guest rooms and public areas are cleaned and maintained to the highest standards.
  • Develop and implement effective cleaning schedules and procedures to ensure that all areas of the hotel are cleaned and maintained efficiently.
  • Conduct regular inspections of guest rooms and public areas to ensure that they meet the hotel's high standards.
  • Respond to guest complaints and concerns in a timely and professional manner.
  • Collaborate with other departments, such as Front Office and Engineering, to ensure that all areas of the hotel are working together to provide exceptional service to our guests.
  • Monitor and control housekeeping expenses to ensure that they are within budget.
  • Develop and implement training programs to ensure that all housekeeping staff are equipped to provide exceptional service to our guests.
  • Ensure that all housekeeping staff are aware of and comply with all hotel policies and procedures.
Requirements
  • At least 2 years of progressive experience in a hotel or a related field.
  • Supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

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