Customer Success Advocate
5 days ago
We are looking for a skilled Customer Success Advocate to join our team. As a remote (work from home) employee, you will be responsible for providing expert-level support to our customers through phone, email, and ticketing systems.
The ideal candidate will have 3+ years of experience supporting enterprise-level software solutions, with SaaS support experience preferred. They will also have strong understanding of CAD and engineering processes, with proficiency in MS SQL (Oracle is a plus).
Key Responsibilities:
- Provide expert-level support to customers through phone, email, and ticketing systems.
- Collaborate with QA, Development, and Product teams to resolve technical challenges and improve customer experience.
- Contribute to quality assurance and documentation efforts to enhance product knowledge and overall service quality.
Requirements:
- Excellent written and verbal communication skills, with the ability to remain calm and provide clear guidance under pressure.
- Ability to quickly establish rapport with customers and internal teams, fostering long-term trust.
- Willingness to work extended hours to support global customers.
Estimated Salary: $70,000 - $90,000 per year, depending on experience.
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