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Asylum Shelter Case Manager

2 months ago

Brooklyn, New York, United States Neighborhood Association Full time
Job Title: Asylum Shelter Case Manager

Job Summary:

We are seeking a compassionate and dedicated Asylum Shelter Case Manager to provide essential support to individuals seeking asylum. As a key member of our team, you will offer comprehensive, person-centered, and strengths-based services to a caseload of approximately 20-25 asylum-seeking clients.

Key Responsibilities:

  • Initial Intake Assessments: Conduct thorough assessments with a focus on addressing critical needs specific to asylum seekers.
  • Support Service Referrals: Utilize assessment tools, such as CARES, to identify support service requirements unique to the asylum-seeking population, and make immediate referrals.
  • Client Orientation: Provide orientation to clients about the shelter program, the asylum process, and the potential consequences.
  • Individualized Living Plans: Develop ILPs in close collaboration with other Social Service providers, ensuring tailored support services that align with the asylum journey.
  • Asylum Process Support: Assist clients in understanding and accessing the asylum process and related resources.
  • Psycho-Social Assessments: Complete psycho-social assessments within the first 30 days of intake, with sensitivity to the asylum-seeking experience.
  • Client Progress Monitoring: Monitor and track client progress, addressing the specific challenges faced by asylum seekers.
  • Empowerment and Goal Setting: Empower clients to actively participate in their own asylum planning and goal setting.
  • Regular Meetings: Conduct regular meetings with clients (weekly/bi-weekly or as needed) to address their unique circumstances and emotional needs.
  • Collaboration and Referrals: Collaborate with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.
  • Culturally Sensitive Resources: Connect clients with culturally sensitive resources to aid in their adjustment and integration into the community.
  • Client Files and Confidentiality: Maintain thorough client files, documenting conversations, warnings, and progress reports while preserving the utmost confidentiality.
  • Critical Incidents: Report critical incidents immediately to the Site Director/Director of Social Services.
  • Partnerships and Referrals: Establish strong partnerships with asylum-focused community organizations to facilitate referrals and support services.
  • Escort Services: Escort clients to asylum-related appointments and hearings, providing emotional support throughout the process.
  • Housing Placement: Facilitate suitable housing placements and connect clients with culturally competent housing resources.
  • Case Notes and Reporting: Ensure that case notes are completed within 24 hours after client meetings.
  • General Support: Offer support as a substitute for other staff when needed.
  • Clerical Duties: Perform general clerical duties.

Professional Qualifications:

  • Education: Bachelor's degree in social work, psychology, sociology, or a related field.
  • Experience: Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.
  • High School Diploma/General Equivalent Diploma: High School Diploma/General Equivalent Diploma with a minimum of 4+ years of direct social service experience.
  • Interpersonal Skills: Exceptional interpersonal skills, with the ability to balance compassion and firmness while respecting the unique experiences of asylum seekers.
  • Asylum Process Knowledge: Proficiency in navigating asylum-specific community resources and understanding the complexities of the asylum process.
  • Problem-Solving and Decision-Making: Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.
  • Crisis Management: Capacity to remain composed in crisis situations.
  • Collaboration and Diversity: Demonstrated ability to collaborate effectively with diverse groups.
  • Task Management: Proven capability to manage multiple tasks efficiently under pressure.
  • Organizational Skills: Outstanding organizational skills, attention to detail, and efficiency.
  • Maturity and Integrity: Possessing maturity, integrity, and sound judgment.
  • Bilingualism: Bilingual (Spanish, French, Creole, or other languages) preferred.

Physical Demands and Working Environment:

  • Prolonged Sitting and Computer Work: Prolonged periods of sitting at a desk and working on a computer.
  • Lifting and Mobility: Must be able to lift to 5 pounds at times.
  • Accessibility: Must be able to access and navigate each department at the organization's facilities.
  • Stair Climbing: Ability to climb stairs.