Medical Assistant

2 weeks ago

State College, Pennsylvania, United States Geisinger Health System Full time
Job Title:

Patient Access Medical Assistant - General Surgery

Job Summary:

Geisinger Health System is seeking a skilled Patient Access Medical Assistant to join our General Surgery Department. As a key member of our team, you will be responsible for providing exceptional patient care and support, ensuring a seamless experience for our patients.

Key Responsibilities:
  • Provide patient care as directed by the licensed nurse, within the medical assistant scope of practice, in meeting the multidisciplinary care plan established for each patient
  • Assist provider in setting up for minor procedures, gathering supplies and equipment, applying aseptic dressings, opening supplies, etc.
  • Obtain and accurately document patient information using the rooming tool within the electronic medical record
  • Reinforce patient instructions to enhance patient understanding and adherence to treatment, and plan of care
  • Collect and prepare lab specimens, and completes associated paperwork, forms, and documentation to expedite laboratory studies with accuracy and efficiency
  • Reports patient concerns and questions to appropriate care team member and follows through as directed
  • Reports all patient safety incidents or issues, patient and family complaints, serious events, environmental hazards immediately to supervisor
  • May have access to non-controlled medication storage and supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic and unit
  • Inventories and orders supplies based on appropriate or established inventory levels. Checks for expired items and removes expired supplies from inventory. Assures adequate stock of supplies and equipment in rooms
  • Cleans equipment and routinely inspects condition and operation of equipment as appropriate to scope of role. Cleans and prepares exam rooms between patients
  • Performs high level disinfection or sterilization per policy and procedure
  • Performs duties of Patient Access Representative including responsible for checking patients in for appointments and accurately verifying demographics
  • Assures all check-in procedures are competed and monitors patient wait times, communicating changes to the patient as necessary. Assists with referrals and pre-certifications, at the time of encounter
  • Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter
  • Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly
  • Completes patients visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible
  • Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints
What We Offer:

Geisinger Health System offers a competitive salary and a comprehensive benefits package, including medical, prescription drug, vision and dental coverage, family support, employer contribution to your retirement plan, tuition assistance, generous paid time off packages, professional opportunities for growth and advancement, support and mentorship from a full range of dedicated and experienced nursing leaders, paid Military Leave, community involvement through our Employee Resources Groups, and education opportunities.

Requirements:
  • High School Diploma or Equivalent (GED)
  • Minimum of 1 year-Related work experience
Our Purpose & Values:

At Geisinger Health System, our purpose and values are centered around caring for our patients, our members, our students, our Geisinger family and our communities. We strive to treat everyone with kindness, excellence, learning, innovation, and safety.

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