Customer Service Representative

4 weeks ago

Richmond Hill, New York, United States TD Bank Full time

Job Summary:

The Teller I role at TD Bank is a key position in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. As a Teller I, you will work in a TD Store location and play a vital role in educating customers on TD's products and services or referring them to a partner for specialized solutions.

Key Responsibilities:

  • Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the Store.
  • Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently.
  • Process cash transactions, such as cashing checks, verifying currency, balancing cash drawer, and night deposits, with a high level of accuracy.
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
  • Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.
  • Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and/or referring the customer to an appropriate partner to provide solutions.
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
  • Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
  • Verify customers' identities by following customer authentication policies and procedures.
  • Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
  • Adhere to safe deposit box procedures/operations and guidelines.
  • Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
  • Accountable for ensuring confidential customer information is securely stored throughout the day.
  • Understand the importance of and follow dual control.
  • Follow all security and audit measures to minimize potential loss.
  • Utilize bank tools and processes to detect, address, and prevent fraud.

Requirements:

  • High school diploma or GED.
  • 6 months of work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.
  • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
  • Demonstrated customer service skills preferred.
  • Strong organizational skills.
  • Detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Preferred bilingual Spanish.

Physical Requirements:

Domestic travel - occasional. International travel - never. Performing sedentary work - continuous. Performing multiple tasks - continuous. Operating standard office equipment - continuous. Responding quickly to sounds - occasional. Sitting - continuous. Standing - frequent. Walking - occasional. Moving safely in confined spaces - occasional. Lifting/carrying (under 25 lbs.) - occasional. Lifting/carrying (over 25 lbs.) - never. Squatting - occasional. Bending - occasional. Kneeling - never. Crawling - never. Climbing - never. Reaching overhead - never. Reaching forward - occasional. Pushing - never. Pulling - never. Twisting - never. Concentrating for long periods of time - continuous. Applying common sense to deal with problems involving standardized situations - continuous. Reading, writing, and comprehending instructions - continuous. Adding, subtracting, multiplying, and dividing - continuous.

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