Bilingual Service Delivery Specialist
4 days ago
About Kemper
Kemper's mission is to deliver exceptional customer experiences through innovative solutions and a commitment to excellence.
As a Bilingual Service Delivery Specialist, you will play a critical role in achieving this goal by providing timely and effective support to our customers.
Estimated salary: $65,000 - $85,000 per year, depending on location and experience.
Key Responsibilities
Your responsibilities will include:
- Responding to customer inquiries via phone, email, and chat
- Resolving customer complaints in a professional and courteous manner
- Collaborating with internal teams to resolve complex issues
Requirements
To excel in this role, you will need:
- Proficiency in multiple languages (English and Spanish required)
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks efficiently
- Familiarity with customer relationship management software
What We Offer
We offer a competitive compensation package, including a base salary, bonuses, and opportunities for professional growth and development.
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