Bilingual Service Delivery Specialist

4 days ago


McAllen, Texas, United States Kemper Full time

About Kemper

Kemper's mission is to deliver exceptional customer experiences through innovative solutions and a commitment to excellence.

As a Bilingual Service Delivery Specialist, you will play a critical role in achieving this goal by providing timely and effective support to our customers.

Estimated salary: $65,000 - $85,000 per year, depending on location and experience.

Key Responsibilities

Your responsibilities will include:

  1. Responding to customer inquiries via phone, email, and chat
  2. Resolving customer complaints in a professional and courteous manner
  3. Collaborating with internal teams to resolve complex issues

Requirements

To excel in this role, you will need:

  • Proficiency in multiple languages (English and Spanish required)
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks efficiently
  • Familiarity with customer relationship management software

What We Offer

We offer a competitive compensation package, including a base salary, bonuses, and opportunities for professional growth and development.


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