Operations Manager for Central Region CBHC
2 weeks ago
Center for Human Development (CHD) is seeking an experienced Operations Manager to oversee the administrative staff and front office functions at our CBHC Appleton and State Street location in Springfield, MA.
Key Responsibilities:- Oversee the administrative staff and ensure efficient front office functioning.
- Review and correct Southern Region Unbilled and Held Claims.
- Verify the accuracy of authorizations for all service lines and collaborate with Southern Region supervisors to resolve any issues.
- Ensure accurate benefits assignments in the electronic health record (EHR) and resolve any missing information.
- Analyze reports to complete weekly and monthly reporting for the state.
- Monitor internal and external referrals for accuracy.
- Manage workflow and oversee payment for services rendered, including co-pays, self-pay, and batching.
- Report productivity data to leadership and identify areas for improvement.
- Develop and execute corrective trainings with leadership.
- Maintain data tracking to support improvements across programs.
- Attend weekly and monthly meetings and trainings.
- Oversee successful scheduling of services across the region.
- Bachelor's Degree, Business school graduate preferred.
- Prior experience in billing.
- Prior experience working with medical records.
- Strong organizational skills, attention to detail, and excellent verbal and written communication skills.
- Ability to type standard letters and complete typewritten forms with accuracy and computer skills.
- Understanding and adherence to confidentiality protocols.
- Knowledge of services provided and additional resources.
- Display personal reliability, flexibility, critical thinking, creative problem solving, teamwork, and thoughtful decision-making.
- Attention to time and detail.
- Highly organized, self-motivated, and independent leadership.
- Pleasant and welcoming phone manner.
- Maintain confidentiality protocols.
- Able to maintain professional relationships with co-workers, clients, client families, outside agencies, and insurance carriers.
- Proficiency in Microsoft Office programs.
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Operations Manager for Central Region CBHC
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Chicopee, Massachusetts, United States Center for Human Development Full time{"h1": "Operations Manager for Central Region CBHC", "p": "At Center for Human Development (CHD), we are committed to providing high-quality human services that promote dignity and welfare. As an Operations Manager, you will oversee administrative staff and front office functions, ensuring seamless day-to-day operations. Your responsibilities will include...
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