Veterinary Assistant

4 days ago

Hillsboro OR USA, United States WellHaven PetHealth Full time
About Us

Hillsboro Veterinary Clinic is a leading veterinary practice in Vibrant Hillsboro, OR, dedicated to providing exceptional care to beloved pets and fostering long-lasting connections with their owners.

Job Summary

We are seeking a dedicated and passionate Full-Time Veterinary Assistant to join our growing team. As a Veterinary Assistant, you will play a crucial role in supporting veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care.

Key Responsibilities
  • Demonstrate proficiency in applying technical skills acquired through education and experience, including expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols for maintaining a sterile and safe environment.
  • Contribute to the day-to-day efficiency and smooth operation of the hospital.
  • Utilize exceptional communication skills to engage with team members and clients effectively.
  • Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
  • Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate.
  • Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge.
  • Obtain pertinent medical history and patient information.
  • Assist in managing hospital supplies, including inventory tracking and restocking as necessary.
  • Ensure the completion of all assigned hospital duties before the end of each shift.
  • Act as an advocate for the overall success and performance of the hospital.
Customer Service Delivery
  • Consistently provide professional, efficient, and exceptional service.
  • Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
  • Effectively adapt to individual clients and their needs.
  • Effectively resolve customer complaints as appropriate.
Other
  • Adhere to OSHA standards and regulations as outlined in company policies.
  • Ability to perform other job duties as assigned.
Requirements
  • Ability to enhance and acquire new veterinary technical skills such as proficiency in anesthesia, surgical assistance, and dentistry.
  • Work independently and exercise good judgment.
  • Multi-task effectively.
  • Remain action-oriented and effectively set priorities.
  • Work well in an extremely fast-paced work environment, remaining calm and resilient.
  • Exhibit proactive initiative in addressing tasks and challenges as they arise.
  • Complete work, maintaining a high level of accuracy while managing constant interruptions.
  • Learn new computer software systems (EMR, Scheduling, etc.).
  • Provide a high level of accountability.
Experience/Knowledge
  • Handling dogs, cats, and exotic animals.
  • Providing basic animal care, such as feeding, bathing, grooming, and monitoring for signs of distress or illness.
  • Common medical procedures, including administering medications, wound care, and assisting with diagnostic tests.
Demonstrates
  • Strong customer service focus while effectively adapting to individual clients and their needs.
  • Excellent communication skills and the ability to manage a variety of emotional situations - remaining empathetic, compassionate, and approachable.
Education and Experience
  • High School Diploma or equivalent.
  • 6+ months of experience in the veterinary industry.
  • Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities (preferred).
Work Location, Environment, and Physical Requirements
  • The Vet Assistant position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position.
  • Hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).
  • Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays.
  • Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to lift 50+ pounds.
  • Able to stand, walk, stoop, kneel, crouch, and climb.
  • May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances.

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