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Italian Restaurant Team Member

2 months ago

West Des Moines, Iowa, United States Earl Enterprises Full time
Job Summary

We are seeking a highly motivated and customer-focused Bravo Server to join our team at Earl Enterprises. As a Bravo Server, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience that exceeds their expectations.

Key Responsibilities
  • Provide prompt, friendly, and attentive service to guests, ensuring their needs are met and exceeded.
  • Take orders and serve menu items and beverages in a courteous and efficient manner.
  • Assist in maintaining a clean and organized restaurant environment, adhering to company standards and procedures.
  • Direct, implement, and maintain a philosophy congruent with the company's culture, serving as a guide to all staff members.
  • Communicate effectively with management and team members, fostering an open and respectful work environment.
  • Model and execute company practices throughout the entire operation, creating a high-energy environment for the team and guests.
  • Meet minimum age requirement for the service of alcoholic beverages.
  • Ensure prompt, friendly service according to company guidelines.
  • Facilitate a professional and ethical manner that is beyond reproach.
  • Ensure compliance when determining potentially intoxicated guests per company standards and procedures.
  • Maintain complete knowledge of and comply with all departmental policies and procedures and service standards.
  • Ensure proper documentation for all accidents and incidents per company policies and procedures.
  • Maintain complete knowledge of all alcoholic menu items, liquor brands, beers, non-alcoholic selections, and daily specials.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons, and driving while under the influence.
  • Maintain complete knowledge of property layouts, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price ranges, and dress codes.
  • Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation.
  • Greet guests and take orders utilizing suggestive selling and upselling techniques.
  • Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time.
  • Ability to exert physical effort in transporting food and beverages to guests. Must be able to lift a minimum of 30 lbs.
  • Ability to maintain good coordination while serving orders quickly.
  • Ability to endure abundant physical movements throughout the work area.
  • Ability to perform job functions with minimal supervision.
  • Prepare guest checks and process credit cards while adhering to all cash handling and credit card procedures.