Customer Service Associate
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities
- Handle inbound and outbound customer contacts in a professional and courteous manner
- Ensure first call resolution through effective problem-solving and call handling
- Research and gather information to resolve customer issues
- Collaborate with internal teams to resolve complex customer issues
- Accurately document and process customer claims
- Continuously improve customer service skills and knowledge to meet the evolving needs of our customers
- Meet or exceed performance metrics and quality standards
- Stay up-to-date with company policies, procedures, and product knowledge
- Participate in ongoing training and development to enhance customer service skills
- Contribute to a positive and supportive team environment
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer contacts simultaneously
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in software applications
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous customer service experience preferred
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading company in the industry
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please note that only applications submitted through our website will be considered. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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