Las Cruces Customer Service Associate

3 days ago


Las Cruces, New Mexico, United States Mass Markets Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:
  • Customer Communication: Handle inbound and outbound contacts in a professional and courteous manner, ensuring timely and effective resolution of customer issues.
  • Problem-Solving: Research systems to find missing information and coordinate with other departments to resolve complex issues.
  • Documentation and Processing: Accurately document and process customer claims in our systems, ensuring seamless customer experience.
Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with customers and colleagues in a fast-paced environment.
  • Problem-Solving Skills: Strong analytical and problem-solving skills to resolve complex customer issues.
  • Attention to Detail: Ability to accurately document and process customer claims.

Hiring Immediately



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