Dispatch Operations Manager

7 days ago


Richmond, Virginia, United States Richmond Ambulance Authority Full time

RVA EMS is looking for a skilled System Status Controller to support our mission of providing high-quality emergency medical services to the community. In this role, you will work collaboratively with our Communication Supervisors to optimize unit hour deployment, coordinate resource allocation, and deliver top-notch customer experiences.

About the Job

This position requires a unique blend of technical expertise, interpersonal skills, and situational awareness. You will need to navigate complex call scenarios, respond to emergencies, and maintain effective communication with patients, colleagues, and external agencies.

We offer a market-competitive salary of $45,000 - $60,000 per year, based on qualifications and experience, along with a generous benefits package that includes:

  • Health, dental, and vision insurance
  • A retirement savings plan with employer matching
  • Paid time off, including vacation days, sick leave, and holidays
  • Ongoing training and professional development opportunities

Key Responsibilities:

  1. Directly assist in deploying unit hours to minimize response times.
  2. Maintain accurate records and reports for shift activities.
  3. Operate maps and navigation systems efficiently.
  4. Collaborate with the Operations Team to optimize resource utilization.

Qualifications:

  • High school diploma or GED certificate
  • Virginia vehicle operator's license
  • Physical stamina to sit for extended periods and lift up to 10 pounds occasionally


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