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Route Operations Manager

2 months ago

Somerset, Pennsylvania, United States Waste Management Full time
About the Job

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The successful candidate will establish and maintain positive relationships with all frontline employees, spending the majority of the day in the field with frontline employees.

Key Responsibilities
  • Onboarding: Ensure new frontline employees have the necessary tools, instruction, and feedback for successful daily duties.
  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
  • Developing: Provide timely and consistent touchpoints with frontline employees, regular review of best practices to enhance daily performance, and focus on understanding and progress of frontline employee career goals.
  • Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success, actively practice and seek feedback on coaching conversations.
  • Mentoring: Lead by example to ensure safety practices are paramount with each employee, teaching and developing an understanding of the WM Way.
  • Performance Management: Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining, documents and maintains records required by regulatory agencies, reviews and audits documentation related to route operations daily, and visits customers and customer sites to evaluate and resolve safety issues.
Requirements
  • A. Education and Experience: Associates Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience required.
  • Work Environment: Combination of office and plant/field environment, requiring the use of standard office equipment.
About Our Benefits

At WM, each eligible employee receives a competitive total compensation package, including medical, dental, vision, life insurance, and short-term disability. Employees also receive paid vacation, holidays, and personal days.