Dental Practice Coordinator

4 weeks ago


Dublin, California, United States A-Team Dental Staffing Full time
Job Title: Patient Care Coordinator

About the Role:

As a key member of our team at A-Team Dental Staffing, you will be responsible for providing exceptional patient care and support. Your primary role will be to act as the first point of contact for our patients, handling phone calls, scheduling appointments, and ensuring a smooth patient experience.

Key Responsibilities:

• Manage new patient experiences, ensuring a warm and welcoming environment
• Answer multi-line inbound phone calls, responding to patient inquiries and requests
• Provide support to our clinical team, ensuring seamless communication and coordination
• Verify insurance coverage and estimate treatment costs, maximizing benefits for our patients
• Conduct patient tours of our office, showcasing our facilities and services
• Schedule appointments, manage patient communication, and fulfill patient requests
• Present treatment options to patients, ensuring they are informed and empowered
• Handle and process payments, refunds, and manage practice management software
• Maintain a clean and organized office environment, ensuring a positive experience for our patients
• Enter and report office statistics, providing valuable insights for our team

Requirements:

• High school diploma or equivalent required, associate's or bachelor's degree preferred
• 2+ years of customer service experience, with a focus on providing exceptional patient care
• Proficiency in Microsoft Office, with experience in practice management software a plus

Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, 401K, PTO, and vacation time. Join our team and be part of a dynamic and supportive environment that prioritizes patient care and satisfaction.

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