Optical Manager

3 weeks ago

Willmar, Minnesota, United States Shopko Optical Full time
Job Title: General Manager

We are seeking a highly motivated and experienced General Manager to lead our optical team at Shopko Optical in Wilmar, MN.

Job Summary:

The General Manager will be responsible for leading the optical team to maximize sales, profit, and customer service objectives. This includes supervising and performing optical operations, dispensing eyewear, patient care, setting strategic goals, and delivering financial performance.

Key Responsibilities:
  • Lead the optical team to execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin, and financial results.
  • Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
  • Act with urgency to complete tasks and respond to patients and customers.
  • Drive optical initiatives through the team by planning and scheduling appropriately.
  • Identify opportunities to grow business.
  • Develop business plans and follow up on actions to drive profitable sales.
Requirements:
  • High School Graduate or equivalent.
  • 3 years of leadership experience or equivalent management experience with a strong customer service focus (preferably in an optical or retail setting).
  • Optician experience desired, ABO/Shopko OCE Certification required within 12 months of hire/promotion, full training program offered.
  • Proven ability to lead, coach, and build relationships in a professional environment.
  • Able to direct and motivate a diverse teammate network.
  • Able to analyze and solve issues of varied scope: able to act decisively to implement solutions.
  • Solid organizational and planning skills.
  • Able to continuously monitor progress in relation to goal attainment.
  • Able to analyze financial data, recognize opportunities for improvement, and formulate plans to address.
  • Able to multi-task and remain flexible in an ever-changing environment.
  • Demonstrate commitment to provide great customer service.
  • Solid computer knowledge to include Microsoft Office Suite of programs.
Essential Functions & Work Requirements:
  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
  • Able to read and write at a high school graduate level.
  • Able to sit or stand for extended periods of time.
  • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.).
  • Ability to lift 10 to 20 pounds.
  • Ability to see (Near, Distance, Color, and Depth Perception).
  • Manual and finger dexterity, as well as hand/arm steadiness.
  • Ability to grip and hold items.
  • Good eye and hand coordination.
  • Demonstrate physical agility (bending, twisting, reaching, and pulling).
  • Able to operate a cash register, various optical equipment, and tools.
  • Able to work normal office hours to meet established deadlines.
  • Able to travel independently to support Company objectives and personal development.

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