Director of Housekeeping and Laundry Operations

3 weeks ago

Miami, United States Biltmore Hotel Full time
Job Summary

The Biltmore Hotel is seeking a highly skilled and experienced Director of Housekeeping and Laundry to lead our Housekeeping and Laundry Departments. As a key member of our hotel team, you will be responsible for ensuring that all guest rooms, public areas, and back of house are cleaned and maintained to the highest standards.

Key Responsibilities
  • Lead the Housekeeping and Laundry Departments by developing and implementing departmental objectives in line with the hotel business objectives.
  • Supervise Housekeeping and Laundry operations, ensuring compliance with all Housekeeping and Laundry policies, procedures, standards, and satisfaction of guests' needs.
  • Hold pre-shift and meetings with all staff to ensure effective communication and teamwork.
  • Develop, implement, and continually review the Biltmore Hotel's policies, procedures, practices, and standards.
  • Directly supervise the Assistant Director of Housekeeping and Laundry Manager and indirectly supervise other departmental staff.
  • Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of Housekeeping and Laundry operations.
  • Maintain a current organization chart, position descriptions, and standards for all positions.
  • Develop, implement, and participate in employee training programs to result in the highest quality workers and best productivity.
  • Plan and assign work schedules for Housekeeping and Laundry personnel.
  • Review and evaluate Housekeeping and Laundry supervisory personnel.
  • Be prepared to assist employees during peak periods.
  • Provide adequate advice and counsel to all Housekeeping and Laundry employees.
  • Assure a high degree of morale among all Housekeeping and Laundry employees.
  • Coordinate Housekeeping and Laundry duties with various departments to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
  • Prepare budgets and control labor and supply costs, managing the Housekeeping and Laundry department within budgetary guidelines.
  • Prepare purchase requisitions.
  • Verify invoices pertaining to Housekeeping and Laundry departments and requisitioned supplies.
  • Analyze all costs and revenue reports pertaining to the Housekeeping and Laundry areas.
  • Coordinate and review contracts, including plants rental, cleaning contracts, and flowers, and ensure compliance by both parties.
  • Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
  • Ensure that all items in Housekeeping and Laundry storage areas are inventoried and controlled.
  • Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.
  • Seek out and demonstrate use of new methods, techniques, equipment, and cleaning products.
  • Maintain knowledge of local competition and Housekeeping and Laundry industry trends.
  • Accomplish a set of administrative duties, including leading and attending meetings, writing reports and memos, and other specific duties related to the job function.
  • Represent the Housekeeping and Laundry Departments in all hotel meetings.
  • Carry out additional responsibilities as directed by the General Manager.
Requirements
  • Bachelor's Degree in Hotel Administration or related field.
  • Minimum three years' experience in a housekeeping management position.
  • Formal training and instruction in hotel administration with a focus on housekeeping.
Skills and Abilities
  • Strong leadership and communication skills.
  • Ability to work effectively in a team environment.
  • Excellent problem-solving and analytical skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficient in computer software and technology.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
Physical Demands
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Ability to use, carry, and operate all necessary office equipment using finger dexterity.
  • Ability to communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.
Success Criteria
  • Leadership and management skills.
  • Achievement of consistently high levels of guest satisfaction.
  • Optimal scores in hotel inspections.
  • Consistent compliance with Biltmore Hotel and Housekeeping standards.
  • Accomplishment of Biltmore Hotel and Housekeeping objectives.
  • Individual and team development.
  • Efficiency and cost control.
  • Safe working environment.
  • Continuous improvement.
  • Team Player.
  • Demonstrates co-operation within the team and with other departments.
  • Listens carefully and works well with others.
  • Has a positive influence on others in the team and clearly enjoys working with people.
  • Guest Focused.
  • Anticipates guests' needs and is sensitive to people from all cultures.
  • Has a natural, warm smile and a friendly and passionate approach.
  • Demonstrates confident, helpful, and genuine behavior with internal and external customers.
  • Delivers their Best.
  • Has energy and sense of urgency for their work.
  • Resourceful, makes things happen, and looks for ways to work more efficiently.
  • Always looks their best and acts appropriately.
  • Composed.
  • Able to stay calm under pressure.
  • Demonstrates maturity and ability to cope with the unexpected.
  • Never lets personal feelings interfere with delivering the highest standards.
  • Trustworthy and responsible.
  • Excellent records of attendance and punctuality.
  • Is reliable and demonstrates the ability to work without supervision.
  • Demonstrates a high level of personal integrity, honesty, and trust.
  • Time Management.
  • Uses their time effectively and efficiently; values time, concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
  • Listening.
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.

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