Customer Service Representative

2 weeks ago


Methuen, Massachusetts, United States Arbella Insurance Full time

About the Role

We are seeking a highly motivated and self-driven Customer Service Agent to join our team at the Arbella Insurance Group. As a member of our team, you will be responsible for providing exceptional customer service to our clients, while also identifying risk exposures and qualifying potential prospects.

Key Responsibilities

  • Act as the agency representative to our clients, fellow professionals, the public, and the general business community.
  • Provide counsel and advice on new and/or additional insurance needs, explaining coverages and types of policies.
  • Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
  • Act as the first line of contact in the reporting and assignment of claim information for designated policyholders.
  • Resolve general customer inquiries.

Requirements

We are looking for a self-starter who can work independently as well as being a team player. The ideal candidate will have excellent interpersonal, oral, and written communication skills. Bi-lingual in Spanish is a plus. Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license.

What We Offer

We offer a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs.



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