Asset Protection Lead

1 week ago

Cheektowaga NY USA, United States Macy's Full time
About Macy's

Macy's is a leading American department store chain with a rich history spanning over 160 years. We pride ourselves on providing our customers with an exceptional shopping experience, offering a wide range of fashion, value, and celebration options. Our commitment to giving back to our communities is a key aspect of our mission.

Job Overview

The Asset Protection Captain plays a critical role in training, educating, and supervising staff to detect and prevent theft of company property. This position requires strong interpersonal skills, the ability to communicate effectively with diverse groups, and a resourceful approach to adapting to changing priorities.

Key Responsibilities
  • Select, train, and develop Asset Protection/Loss Prevention staff to detect and prevent theft.
  • Develop and implement programs to prevent theft among customers and employees.
  • Participate in initial orientation and ongoing training, including computer, surveillance, and alarm systems.
  • Respond to customer and associate incidents to facilitate first aid and minimize company liability.
  • Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
  • Investigate criminal violations against the person or property of any customer or associate committed on company premises.
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities assigned by the AP/LP Manager.
  • Be an expert on and maintain strict compliance with the law and company policies concerning apprehensions, searches, and seizures, and the preservation of evidence.
  • Successfully complete all security training requirements and maintain personal certifications as required by law.
  • Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection.
  • Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases.
  • Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection/Loss Prevention Detective is summoned.
  • Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
  • Respond to alarm conditions at assigned store.
  • Perform other duties as needed.
Qualifications and Competencies
  • High School Diploma or equivalent required.
  • 1-2 years related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Essential Physical Requirements
  • Position requires prolonged periods of standing/walking around store or department.
  • May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
  • Must be able to apprehend shoplifters.
  • Ability to sustain long periods of time enclosed in surveillance areas.
  • Frequently lift/move up to 30lbs.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available.

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