Clinical Operations Supervisor

1 day ago

malden, United States Mass General Brigham Full time
Key Responsibilities:

As a Clinical Operations Supervisor at Mass General Brigham, you will be responsible for the 360-degree clinical, logistical, and administrative oversight of Home Hospital operations. This role involves daily oversight of the Charge Nurse Team and is responsible for throughput, capacity management, and resource allocation to serve our HH patient population.

Key Accountabilities:
  • Acts as the central contact person in coordinating high-level patient placement and patient access for the HH system.
  • Coordinates and collaborates with charge nurses, MIH leads, Apps, Navigators, Case Management, Medical Assistants, and Physical Therapists to optimize capacity and streamline throughput.
  • Serves as a key point person for team reporting and clinical operation troubleshooting.
  • Anticipates and proactively responds to capacity demands, as necessary.
  • Responds to operational safety events.
  • Assists with activated DEPC Operations Resource Role– Facilitates access across sites and point of entry.
  • Deploys clinical resources, coordinating staffing resources to respond to demand across the system.
  • Collaborates with Emergency Department, Medical/Surgical Units, Observation Units, PACU to facilitate access to Home Hospital.
  • Serves as Clinical point of contact for HH across all sites for support as needed.
  • Assists with staffing, filling open shifts to meet expected and surge demand as needed.
  • Oversight of Safety events, both systemic and local as needed.
  • Serves as a clinical resource in the management of patient care.
  • Performs support to clinical team for escalated issues requiring clinical expertise and judgment.
  • Provides clinical consultation to staff and real-time debrief, if needed – escalating to Managers, Executive Director of Nursing and Patient Care Services.
  • Assists staff in managing daily activity.
  • Collaborates with other departments to facilitate/support patient care utilizing current policies and procedures.
  • Acts as a patient advocate, performing service recovery.
  • Acts as a direct care provider in clinical situations, as warranted.
  • Initiates huddles with staff at beginning and end of shift to improve inter-departmental communication.
  • Mitigates operational concerns with 3rd party vendors, including but not limited to Couriers, Remote Patient Monitoring, etc.
Requirements:
  • Bachelor's degree and current MA RN license required.
  • 5+ years nursing experience with progressive supervisory experience required.
  • Experience as a House Supervisor overseeing broad aspects of hospital operations or similar operating model required.
  • Proficiency with triage and managing multiple competing priorities.
  • Must have demonstrated clinical competence in area of nursing practice and demonstrated leadership ability.
  • Proficiency with Epic.
  • Ability to Learn Paramedic Dispatch Software for awareness.
  • Excellent communication skills required, as well as spirit of innovation and agent of change.

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