Technical Solutions Consultant

1 week ago


Portland, Oregon, United States DaVinci Digital Full time

About the Role: DaVinci Digital is seeking an experienced Technical Solutions Consultant to join our team. As a key member of our IT department, you will be responsible for providing technical support and consultation to clients across various platforms.

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Responsibilities:

  • Troubleshoot and resolve higher-level service tickets focusing on server performance, network connectivity, and cloud service issues
  • Act as the technical lead for assigned clients working alongside the Professional Service Manager to ensure client success
  • Provide technology recommendations and help clients make informed decisions based on best practices
  • Lead or participate in client-facing projects including scoping and implementation
  • Stay current with industry trends and technologies to provide effective solutions
  • Engage in internal research development and training projects

Requirements:

  • Seven (7) years of experience in an IT consulting role or working for an MSP
  • Bachelor's degree in computer science software engineering IT or similar field preferred
  • Microsoft Azure or 365 certifications are preferred
  • Experience with Cloud Platforms Server Administration Windows and MAC Operating Systems and iOS and Android mobile devices
  • Ability to pass a pre-employment background check and drug screening
  • Proven experience troubleshooting server network and cloud-based issues
  • Comfortable learning new technologies and adapting to client needs
  • Patience and the ability to provide clear guidance to clients

What We Offer:

  • $95,000 - $115,000 per year DOE
  • 100% employer-paid health insurance for employee-only premium
  • 401(k) Retirement Plan
  • Flexible Paid Time Off

About Us: DaVinci Digital is an IT service provider founded in 1994 in Southeast Portland committed to delivering flexible people-first technology solutions. Our company prioritizes transparency ensuring clients always know what to expect and fosters a work environment that values work-life balance and mutual respect.

Location: DaVinci Digital's office is located at Urban Office (4949 S. Macadam – Portland OR). This role will split time working from home the office and client sites in the Portland area.

Schedule: Full-time Monday – Friday (8 a.m. – 5 p.m. Pacific Time)



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