Janitorial Operations Manager

3 weeks ago


Queens, New York, United States ABM Industries Full time
Job Summary
We are seeking a highly experienced Janitorial Operations Manager to join our team at ABM Industries. This role is responsible for overseeing the daily operations of janitorial services, ensuring optimal customer satisfaction, and managing staff effectively.

About the Role
As a Janitorial Operations Manager, you will be accountable for providing exceptional customer relations, maintaining open communication with vendors and stakeholders, and resolving inter-departmental concerns efficiently. Your primary goal will be to ensure that service delivery levels meet or exceed contract scope, terms, and conditions.

Responsibilities
- Ensure optimal customer relations by maintaining constant communications with customers, vendors, and all airport stakeholders.
- Act as liaison with all customer departments, actively ensuring that service is prompt, responsive, effective, and that inter-departmental concerns are addressed and resolved.
- Manage and maintain governance compliance.
- Manage and directs all support functions, including Training, Finance, HR, Recruiting, Safety, Auditing, Communications, and Employee Experiences.
- Communicate effectively with employees, clients, stakeholders, and regulatory authorities to ensure the Terminal delivers top performance metrics to meet performance requirements.
- Continually seek opportunities to increase customer satisfaction.

Requirements
- Minimum of a High School Diploma/GED required; some college or a college degree preferred.
- Demonstrated customer service orientation and skills.
- Experience in managing a large department with multiple buildings and sites.
- Full budget financial responsibility for a large department.
- Direct management of an integrated facilities model that includes janitorial, floor care, and customer service with at least 300 indirect employees.
- Expertise in verbal and written communications.
- Willingness to work non-standard days and hours as required.

What We Offer
- Estimated salary range: $105,000 - $120,000 per annum.
- Comprehensive benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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