Outpatient Access Representative III
4 weeks ago
We are seeking a highly skilled and experienced Outpatient Access Representative III to join our team at the University of Rochester. This role will be responsible for coordinating activities of Outpatient Access Specialists, acting as a resource to staff, and monitoring and assuring that all functions are completed in an accurate, efficient, and customer-friendly manner.
Key Responsibilities- Coordinates activities of Outpatient Access Specialists and acts as a resource to staff
- Monitors and assures that all functions are completed in an accurate, efficient, and customer-friendly manner
- Coordinates all staff training activities
- Assists clinic supervisor or manager through various aspects of operational support
- Performs duties of Outpatient Access Specialists as required by departmental needs
- May take on one or more of the following specialized functions: Human Resource duties, Prior Authorizations, Referral Coordination, Direct Provider Support, Coordination of operational activities, Training, Financial account management, Template Management, Patient Experience and Employee Engagement
- High School Diploma required
- 2 years of experience in an administrative capacity or customer service field required or an equivalent combination
- Medical terminology experience
- Demonstrated customer relations skills preferred
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion. We offer a competitive salary range of $18.71 - $25.27 hourly and a comprehensive benefits package.
Please apply online to join our team and contribute to the University of Rochester's mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
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