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Team Supervisor

2 months ago

Cedar Rapids, Iowa, United States Moe's Full time

Job Summary: Moe's is seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for assisting in the daily operations of the restaurant, ensuring the highest standards of food quality, service, cleanliness, safety, and sanitation are maintained.

Key Responsibilities:

  • Supervise and Direct: Provide supervision during assigned shifts, ensuring that all team members are working efficiently and effectively.
  • Guest Experience: Provide team members and guests with a positive experience and atmosphere, ensuring that all guests receive exceptional service.
  • Shift Management: Manage both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
  • Speed of Service: Monitor speed of service to ensure a positive guest experience, and make adjustments as necessary.
  • Guest Feedback: Assist with guest comments and complaints, escalating issues to management as necessary.
  • Shift Supervision: Supervise daily shifts to ensure company standards, product quality, and cleanliness are maintained.
  • Training and Development: Assist in the ongoing training of team members, including new hires as well as existing staff to ensure company procedures and processes are followed.
  • Uniform Policy: Help encourage adherence to uniform policy and standards.
  • Cash Handling: Ensure proper cash handling procedures are followed.
  • Restaurant Operations: Open and close the restaurant in the absence of upper management, ensuring that all tasks are completed efficiently and effectively.

Additional Responsibilities: All other duties as assigned by management.

Requirements:

  • Education: High School Diploma or equivalent
  • Job Type: Hourly