Service Operations Specialist

6 days ago


St Louis, Missouri, United States DH Pace Full time

Job Summary:

At DH Pace Company, we are seeking a highly organized and detail-oriented Department Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating field employees, ensuring that our services meet or exceed customer satisfaction.

Key Responsibilities:

  • Scheduling and Coordination: Schedule technicians to customer job sites, collect and finalize job details, and submit them for processing.
  • Department Reporting: Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
  • Billing and Administration: Assist with billing paperwork, meet customer billing document requirements, and create and maintain service tickets to ensure service dates are met.
  • Technical Support: Provide assistance to field technicians with technical/mechanical troubleshooting and problem-solving.
  • Inventory Management: Provide accurate work orders and picking lists to the warehouse for inventory pulling.

Requirements:

  • Technical Skills: Experience using Microsoft Office Suite.
  • Industry Experience: Experience in the door industry is a plus, but not required.
  • Communication Skills: Excellent communication skills and a focus on customer service.
  • Time Management: Good time management skills, organized, and able to multi-task.

About DH Pace:

As a leading distribution, construction, and service organization, DH Pace Company offers a complete range of door and door-related products and commercial security products. With over 95 years of experience and 50+ US offices in 24 states, we are committed to providing exceptional service to our customers.

Our Benefits:

  • Medical, Dental, and Vision Options: Available on the first day of the month following your start date.
  • Paid Time Off: 13 days accrued annually during your first year, 16 days accrued during your second year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive Compensation: Including annual performance evaluations.
  • 401k Retirement Plan: Including an employer match.
  • Company Paid Benefits: Life insurance, short-term disability, and long-term disability.


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