Service Operations Specialist
6 days ago
Job Summary:
At DH Pace Company, we are seeking a highly organized and detail-oriented Department Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating field employees, ensuring that our services meet or exceed customer satisfaction.
Key Responsibilities:
- Scheduling and Coordination: Schedule technicians to customer job sites, collect and finalize job details, and submit them for processing.
- Department Reporting: Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
- Billing and Administration: Assist with billing paperwork, meet customer billing document requirements, and create and maintain service tickets to ensure service dates are met.
- Technical Support: Provide assistance to field technicians with technical/mechanical troubleshooting and problem-solving.
- Inventory Management: Provide accurate work orders and picking lists to the warehouse for inventory pulling.
Requirements:
- Technical Skills: Experience using Microsoft Office Suite.
- Industry Experience: Experience in the door industry is a plus, but not required.
- Communication Skills: Excellent communication skills and a focus on customer service.
- Time Management: Good time management skills, organized, and able to multi-task.
About DH Pace:
As a leading distribution, construction, and service organization, DH Pace Company offers a complete range of door and door-related products and commercial security products. With over 95 years of experience and 50+ US offices in 24 states, we are committed to providing exceptional service to our customers.
Our Benefits:
- Medical, Dental, and Vision Options: Available on the first day of the month following your start date.
- Paid Time Off: 13 days accrued annually during your first year, 16 days accrued during your second year.
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
- Floating Holidays: Up to 2 floating holidays per year.
- Competitive Compensation: Including annual performance evaluations.
- 401k Retirement Plan: Including an employer match.
- Company Paid Benefits: Life insurance, short-term disability, and long-term disability.
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