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Design Shop Advisor
2 months ago
Serena & Lily, a leading lifestyle and home furnishings brand, is seeking a highly skilled Design Shop Advisor to join our team. As a Design Shop Advisor, you will be responsible for creating a best-in-class client experience through exceptional sales and service skills.
Key Responsibilities- Brand Ambassador: Embody and operate by the Serena & Lily Brand Ethos, ensuring a consistent and exceptional client experience.
- Client Engagement: Act as a brand steward in all interactions with clients, designers, vendors, and coworkers, providing relevant design advice, product knowledge, and product recommendations.
- Design Support: Create a warm, welcoming, and inspiring on-brand client experience, driving customer retention and loyalty through order and quote follow-up.
- Merchandising and Sales: Assist in the receipt of shipments, transfers, and merchandising, ensuring the selling floor is adequately presented and stocked to brand standard.
- Client Relationship Building: Proactively engage with clients using S&L leads to provide an enhanced customer experience for all customers, including members of our Trade Program.
- Experience: 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand, or client service industry.
- Communication Skills: Excellent communication skills, with the ability to engage with clients and deliver exceptional on-brand client service standards.
- Sales and Product Knowledge: Proven ability to sell, utilizing product knowledge, brand inspiration, and design/decor.
- Technical Skills: Ability to use a MacBook for web navigation, email, and Zoom, with 2 and 3-D rendering experience a plus.
- Personal Qualities: A passion for home design, ensuring an outstanding customer experience, and a willingness to ask questions and seek solutions.
- Teamwork: Ability to work in a team environment and possess a strong sense of personal style.
- Hourly Rate: $22-24/hour depending on experience.
- Benefits: Employees (and their families) are covered by medical, dental, vision, and basic life insurance, with the option to participate in our company's 401k plan. Full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.
