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Hospital Communications Specialist
2 months ago
The Hospital Communications Specialist plays a crucial role in ensuring seamless communication within the healthcare environment, facilitating interactions among staff, patients, physicians, and visitors.
This position is Full-time, with a PM/Night shift rotation, requiring 72 hours per bi-weekly pay period.
Key Responsibilities- Responds to switchboard inquiries promptly and professionally.
- Coordinates paging for physicians and authorized personnel within the facility.
- Manages emergency communications, including codes, fire alarms, and urgent calls.
- Receives and disseminates disaster-related information to appropriate departments.
- Maintains and updates on-call lists for departments and physicians.
- Ensures confidentiality is upheld in all communications.
- Reviews switchboard protocols and information at the start of each shift.
- Exhibits sound judgment and the ability to work autonomously.
- Delivers exceptional customer service to all callers.
- Assists with Physician Referral inquiries for Primary Care and Specialty services.
- Handles IT HelpDesk calls from both internal and external sources.
- Facilitates Central Scheduling for outpatient ancillary appointments.
- Processes registrations for community events and provides necessary instructions.
Community First Medical Center offers a comprehensive benefits package for all full-time and part-time employees, including:
- United Healthcare Medical PPO/HMO Plans
- MetLife Dental and Vision Plans
- 6 Paid Holidays
- Paid Time Off
- Company Paid Short-term & Long-term Disability
- Company Paid Life Insurance
- 401(k) Plan
- Voluntary Benefits: Hospital Indemnity & Critical Illness
To excel in this role, candidates must meet the following qualifications:
- High school diploma or equivalent is required.
- Proficiency in Microsoft Office and email communication.
- Exceptional customer service skills.
- Prior experience in telecommunications is highly desirable.
Community First Medical Center is an equal opportunity employer committed to fostering diversity, equity, and inclusion in all aspects of our organization. We prohibit discrimination in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
