Salesforce Solutions Architect

7 days ago

Irvine, California, United States 3 Day Blinds Full time
Company Overview

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. As a proud member of the Hunter Douglas family of brands, we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. Our collaborative team strives to create a culture of learning and opportunity, where you can feel passionate and connected to your work every day.

We're searching for driven, intelligent, and entrepreneurial candidates who are eager to accelerate their growth in a fast-paced working environment. In return for your expertise, we offer competitive total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

This role will collaborate with our Sales, IT, and Marketing teams to solve complex problems and develop/implement Salesforce best practices, enhancements, support growth, and minimize downtime. As a key member of the Director of Sales Operations' team, you'll be responsible for optimizing business processes and Salesforce configurations to maximize appointments per day, assign resources effectively, and follow up on open sales opportunities.

Key Responsibilities
  • Serve as the 3 Day Blinds Sales, Marketing, and Service departments Subject Matter Expert for Salesforce Field Service instance.
  • Develop a thorough understanding of business needs by fostering relationships across functional areas.
  • Review current business processes and Salesforce utilization to ensure maximum impact.
  • Liaise between Salesforce technical teams and 3 Day functional leaders to ensure system configuration aligns with business processes.
  • Appointment optimization - ensure business processes and Salesforce configurations are set up to maximize appointments per day and assign resources to maximize opportunities.
  • Sales Pipeline- ensure business processes and Salesforce configurations are set up to maximize follow-up on open sales.
  • Work with the Director of Sales Operations to develop a scalable CRM operations plan.
  • Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
  • Collaborate with various teams and departments to implement system workflows and processes resulting in increased productivity and performance.
  • Leverage reporting capability and analyze Salesforce data to make relevant recommendations to Sr. Leadership.
  • Participate in User Acceptance Testing of system changes to ensure proper operation.
  • Stay up-to-date with Salesforce releases and features and assist in implementing best practices.
  • Travel as required.
  • All other duties as assigned.

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