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IT Support Specialist 2

2 months ago

Colonial Heights, United States Serigor Inc Full time

Job Title:
IT Support Specialist 2 (Onsite)

Location:
Colonial Heights VA

Duration:
12+ Months

Job Description:


Proficient in utilizing Microsoft Desktop applications, including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.

Expertise in managing wireless devices. Exceptional communication skills, both verbal and written, with a focus on customer interaction. This role is dedicated to providing agency-specific end-user assistance across the Richmond District.

Responsible for troubleshooting, managing problems, and escalating issues to ensure timely resolution and effective communication of solutions to customer inquiries.

Diagnose hardware and software challenges.

Skills:
Skill

Required / Desired

Amount


of Experience Extensive proficiency in Microsoft Desktop applications, including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.

Required6MonthsSkill in troubleshooting tools and managing and administering desktops and wireless devicesRequired6MonthsStrong customer service skills that embody a "customer first" philosophy.

Required6MonthsAbility to communicate effectively in both verbal and written formats with individuals and groups.
Required6Months

Responsible for troubleshooting, managing problems, and escalating issues to ensure timely resolution and effective communication of solutions to customer inquiries.

Required6MonthsFamiliarity with computer/mobile device applications and their operation within an enterprise context. Experience in developing training materials

desired6MonthsCapacity to lift equipment weighing up to 25 poundsRequired6Months