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Patient Access Coordinator
1 week ago
San Antonio, Texas, United States Baptist Neighborhood Hospital Full timeAbout UsBaptist Neighborhood Hospital is a leader in providing high-quality patient care in the neighborhoods we serve. We partner with respected health systems to deliver compassionate, comprehensive care to our patients.Job OverviewThe Patient Access Specialist plays a critical role in facilitating patient tracking and billing by obtaining and verifying...
Patient Access Coordinator
2 months ago
Baptist Neighborhood Hospital is a leading provider of healthcare services, dedicated to delivering high-quality patient care in a compassionate and personalized manner. Our mission is to provide the care patients need, in the neighborhoods they live, by teams they trust.
Job OverviewThe Patient Access Specialist will serve as a liaison between patient/family, payers, Patient Financial Services, and other healthcare team members. This role will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Key Responsibilities- Maintain compliance with EMTALA, DNV, HIPAA, and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records.
- Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships.
- Answer telephone in a professional and courteous manner, record messages, and communicate to appropriate medical staff.
- Provide and obtain signatures on required forms and consents.
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
- Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system.
- Obtain insurance authorizations as required by individual insurance plans where applicable.
- Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion.
- Scan all registration and clinical documentation into the system and maintain all medical records.
- Assist with coordinating the transfer of patients to other hospitals when necessary.
- Respond to medical record requests from patients, physicians, and hospitals.
- Maintain cash drawer according to policies.
- Maintain log of all patients, payments received, transfers, and hospital admissions.
- Maintain visitor/vendor log.
- High School Diploma or GED, required.
- 1 year of patient registration and insurance verification experience in a healthcare setting, required; 2 years preferred.
- Emergency Department registration experience, strongly preferred.
- Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
- Basic understanding of medical terminology.
- Excellent customer service.
- Working knowledge of MS Office (MS Word, Excel, and Outlook), strongly preferred.
- Position requires fluency in English; written and oral communication.
