Customer Service Representative

4 days ago


Ceres, California, United States Patterson Companies Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Patterson Companies.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients, generating sales through inbound and outbound telephone sales, and handling customer inquiries with professionalism and expediency.

Key Responsibilities:

  • Transact all business in accordance with Animal Health International Inc.'s business code of ethics and conduct.
  • Make regular outbound calls to assigned customers/territories and document in CRM.
  • Generate new and repeat sales by providing product and technical information to customers in a timely manner.
  • Identify customer requirements and expectations to recommend specific products and/or solutions.
  • Use appropriate selling tactics such as up-selling and cross-selling when needed.
  • Present, price, credit, and terms in accordance with standard procedures and customer profitability profiles.
  • Accurately process customer transactions such as orders, quotes, returns, etc.
  • Travel to assigned territory as needed to further develop relationship and build rapport with new and existing customers.
  • Educate customers about product features and benefits to grow sales and improve customer satisfaction.
  • Monitor scheduled shipment dates to ensure timely delivery.
  • Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, manufacturer trainings, trade shows, and/or reading trade journals.
  • Identify trends in customer satisfaction or dissatisfaction.
  • Promote teamwork and a positive attitude.

Requirements:

  • Strong customer service skills.
  • Working knowledge of sales.
  • Problem-solving and analytic sales skills.
  • Self-motivated.
  • Strong verbal and written communication skills.
  • Energetic and passionate.
  • Accuracy and attention to detail.
  • Computer skills, including MS Office.

Education and Experience:

  • High school diploma is required.
  • Bachelor's degree in an Animal Health-related field and/or sales and marketing is preferred.
  • Knowledge of company products through previous animal health care and/or sales experience is preferred.
  • Novice in program sales, prospecting, and/or account management skills.

Work Environment:

  • Stationary position 75% of the time.
  • Move up to 30 lbs.
  • Less than 10% travel and as required.

About Patterson Companies:

We are a leading provider of dental and animal health products and services. We are committed to building strong relationships with our clients, customers, and employees. We offer a wide range of opportunities and a positive work environment.



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