Customer Service Representative

6 days ago


Edison, New Jersey, United States Adecco US, Inc. Full time
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At Adecco US, Inc., we're seeking a skilled Customer Service Representative to join our team. As a key member of our client's support team, you'll play a vital role in ensuring exceptional customer experiences.

Key Responsibilities:
  • Provide top-notch customer service via phone and email, addressing inquiries and resolving issues in a timely and professional manner.
  • Collaborate with customers, business partners, and drivers to meet commitments and exceed customer expectations.
  • Monitor delivery routes and scan haul-away pods to verify stamps, ensuring accuracy and efficiency.
  • Process changes or cancellations to delivery orders, maintaining a high level of customer satisfaction.
Requirements:
  • 1 year of related experience, preferably in a call center environment.
  • Strong customer service skills, with the ability to resolve issues effectively.
  • Excellent organizational skills, with the ability to multitask and prioritize tasks.
  • Experience with Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
  • High school diploma or equivalent.
What We Offer:
  • A competitive hourly rate of $18.50.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and a 401K plan.
  • Opportunities for career advancement and professional growth.

We're an equal opportunity employer, committed to diversity and inclusion. If you're a motivated and customer-focused individual, we encourage you to apply.

Pay Details:

$18.50 per hour

Benefits:

Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Equal Opportunity Employer:

Adecco US, Inc. is an equal opportunity employer, committed to diversity and inclusion.



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