Senior Business Analyst

1 week ago

San Antonio, Texas, United States Contact Government Services, LLC Full time
Sr. Business Analyst Job Description

At Contact Government Services, LLC, we are seeking a highly skilled Sr. Business Analyst to join our team. As a key member of our Business Operations and Content Strategy team, you will play a critical role in partnering with internal business owners and external partners to understand new business opportunities and define functional requirements.

Key Responsibilities:

  • Support the development of briefings, agendas, and other general documentation to support business operations and content strategy initiatives.
  • Document and analyze business and functional requirements to ensure accurate translation into process maps and technical system requirements.
  • Develop comprehensive documentation, including system architectural diagrams, concepts of operations, and monthly status reports.
  • Create high-level briefings and communications materials for customers, management, and executive stakeholders.
  • Work with government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
  • Evaluate program materials and develop innovative approaches for improvement.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Develop and implement a deep understanding of Microsoft and Atlassian products and services to translate complex product information into simple, polished, and engaging content.
  • Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
  • Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
  • Support a continuous improvement process by providing recommendations on improving products, services, and processes.
  • Manage client interaction and expectations regarding team efforts.
  • Identify and coordinate cross-team dependencies and collaboration.

Qualifications:

  • Must be a U.S. Citizen.
  • Bachelor's Degree in Computer Science, Engineering, or related field.
  • Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
  • 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
  • Experience working with phase-based and Agile delivery methods.
  • Experience with Jira or other Agile tools.
  • Ability to clearly communicate technical concepts to both technical and non-technical users.
  • Must be able to work well both in a team environment and independently.
  • Must possess exceptional attention to detail.
  • Excellent interpersonal and communication skills.
  • Familiarity with government projects and policy/procedures teams.
  • Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis.
  • Experience in managing client requirements and small teams.
  • Excellent analytical skills and business presentation skills.

Preferred Qualifications:

  • Experience supporting DHS HQ or other US Federal Agencies.
  • Experience tracking and reporting project or program delivery progress and budget execution.
  • Experience developing project briefs and reports for non-technical audiences.
  • Knowledge of the federal acquisition lifecycle.
  • Familiarity with Business Intelligence and Data Analytics.
  • Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM).

About Contact Government Services, LLC:

Contact Government Services, LLC is a leading provider of government contracting services. We strive to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. Our team combines cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs.

We value honesty, professionalism, and quality work. Our comprehensive benefits package includes health, dental, and vision insurance, life insurance, 401k, flexible spending account, paid time off, and observance of state/federal holidays. Contact Government Services, LLC is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and perspectives.

Salary Range: $132,288 - $191,082.67 per year

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