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Sales Associate III

2 months ago

Alpine, California, United States Tapestry Full time

Job Summary

The Sales Associate role is a vital part of the store's overall success and efficiency. As a representative of Coach, a global fashion house, you will be responsible for upholding the company's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

Key Responsibilities

  • Understand organizational objectives and make decisions that align with Company priorities.
  • Take ownership and be committed to delivering results, while remaining actively aware of personal and store metrics.
  • Create short- and long-term strategies to achieve personal metrics and performance goals.
  • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity.
  • Represent Coach as a brand ambassador.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Create positive impressions with customers by bringing the best self to work through attire consistent with Coach's Guide to Style.
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware and clearly able to communicate current pricing and promotional strategy to customers.
  • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
  • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs.
  • Sensitive to customers' needs and tailor the approach by reading cues.
  • Attend to the unique and individual shopping needs of each customer.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Build lasting and loyal relationships with customers.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts.
  • Create enthusiasm and positivity for a shared vision and mission.
  • Promote and endorse a team selling environment.
  • Foster an environment of teamwork, trust, and collaboration with internal and external customers.
  • Remain solution-oriented; be adaptable and flexible to changing business and store needs.
  • Welcome feedback and adapt behaviors as appropriate.
  • Maintain a calm and professional demeanor at all times.

Operations

  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
  • Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Maintain a clean and tidy selling floor at all times.
  • Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.
  • Replenish inventory on the sales floor as needed.

Competencies

  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.