Customer Service Representative

4 weeks ago


Los Angeles, California, United States PostScan Mail Full time

We are seeking a skilled customer service expert to provide exceptional support to our business development representatives and respond to customer and prospect queries. The ideal candidate will be patient, empathetic, and passionately communicative, with a genuine desire to help customers.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. They should be able to interpret sales metrics and be goal-oriented, with exceptional people skills.

The customer service representative will be responsible for managing large amounts of incoming phone calls, generating sales leads, and identifying and assessing customers' needs to achieve satisfaction.

The successful candidate will be able to build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate and complete information, and meet personal and customer service team sales targets and call handling quotas.

Responsibilities will include handling customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution, and keeping records of customer interactions.

Requirements and skills include proven work experience as a customer service rep or sales support associate, proficiency with MS Office Suite, particularly MS Excel, and in-depth understanding of sales principles and customer service practices.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Expected hours: 40 per week

Schedule: Monday - Friday; 9:00am-5:30pm; In Person

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


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