Quality Assurance Specialist
2 weeks ago
We are a nationally recognized leader in property management and development, dedicated to turning housing into homes. Our team members are the driving force behind our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.
Our Benefits- Generous time off policies, including 11 paid holidays and accrued time off
- 401(k) plan with a company match
- Comprehensive medical, dental, and vision plan options
- Flexible spending account and dependent care flexible spending account
- Long-term disability, basic term life, and AD&D insurance
- Tuition reimbursement program and continuous training and development opportunities
- Wellness program with group challenges, seminars, and gym membership reimbursement
- Employee assistance program
The Quality Assurance Technician is responsible for verifying the quality of work completed internally and through subcontractors in the Service Department, COM department, and Capital Replacement projects.
Key Responsibilities- Inspect and verify subcontracted and in-house work for on-time completion and quality
- Inspect the quality of repairs, including plumbing, electrical, appliance, carpentry, vinyl tile, flooring repairs, and landscaping
- Perform basic maintenance of property, including cleaning, painting, interior/exterior decorating, and lawn maintenance
- Coordinate with subcontractors to inspect completed work
- Maintain a close and highly responsive relationship with technicians, subcontractors, and residential service coordinators
- Monitor work orders and other service reports for trends
- Assist with determination and assessment of resident-caused damages
- Receive and close work orders, as well as verify quality and subcontractor work on Change of Occupancy Maintenance
- Produce quality control reports based on random sampling and inspection of services
- Research customer complaints and surveys for resolution and trending
- High school diploma or GED required
- 3-5 years of facilities or maintenance experience required
- Demonstrated skills or experience in general maintenance or construction
- Competency in multiple trades, including carpentry, painting, plumbing, electrical, HVAC, appliance repair, or flooring
- Proficiency with mobile devices and platforms, as well as Microsoft Office
- Ability to work effectively with team members, military families, and individuals at all levels of different organizations
- Ability to manage multiple assignments and tasks, and work under pressure
- Proficiency with YARDI or other similar industry software preferred
- Current vehicle license in good standing, and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
- Ability to comprehend, converse, read, and write in English to communicate effectively with organization staff, clients, and visitors
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