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Technical Content Strategist

2 months ago

West Hollywood, United States InvestCloud Full time

About the Role

InvestCloud is seeking a highly organized and experienced Technical Content Strategist to join our global training & documentation team. The ideal candidate will have a proven track record in managing large-scale content architecture systems, ensuring exceptional quality output, and understanding diverse user personas.

Key Responsibilities

  • Develop and implement comprehensive content strategies for various personas.
  • Oversee the production, maintenance, and measurement of a modular content library.
  • Partner with Product Marketing, Engineering, and Product teams to source and maintain up-to-date visual content and discussion guides.
  • Manage content development processes, including intake, review/approval cycles, and workload prioritization.
  • Develop a framework for organizing and storing content in a searchable, easy-to-consume system for internal and external stakeholders.
  • Serve as the final inspector for all the team's content before publication.
  • Ensure all content meets the highest quality standards and aligns with brand guidelines.
  • Manage multiple content projects simultaneously, ensuring timely delivery and high-quality output.
  • Utilize Agile methodologies and tools like Jira for efficient workflow management.
  • Develop and manage a speaker's bureau to identify, track, and train presenters aligned to specific content areas.
  • Define methodologies to track and measure content utilization and effectiveness.
  • Analyze content performance data to generate actionable insights for continuous improvement.
  • Promote a culture of knowledge sharing to elevate expertise and user voice within the organization.
  • Drive content cohesiveness by ensuring consistent branding and editorial standards across all assets.
  • Stay updated on industry trends and best practices to enhance our global content strategy.

Requirements

  • 5-7 years of program management, consulting, or strategy and operations experience.
  • Experience in customer-facing roles (e.g., training content development, sales, partnerships, consulting, professional services).
  • Strong program management skills with a history of transforming team operations through effective project execution.
  • Exceptional problem-solving, critical thinking, written and verbal communication, and analytical skills.
  • Ability to manage multiple stakeholders with varying priorities.
  • Autonomous and self-driven with a passion for building and refining processes.
  • Strong communication skills with the ability to articulate complex concepts clearly and motivate change.

Preferred Qualifications

  • Experience in content strategy and editorial management for training content and digital software products.
  • Proficiency in modern content management systems (CMS) and SEO best practices.
  • Experience running an Agile team and managing workflows using tools like Jira.
  • Ability to analyze data and generate insights to enhance content performance.
  • Experience in editing and enhancing digital content rather than creating it from scratch.