Customer Service Professional

3 weeks ago


Owings Mills, Maryland, United States Augmentation Full time
Job Summary
We are seeking a highly skilled Customer Service Professional to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients. Your primary objective will be to ensure that all customer inquiries are addressed in a timely and professional manner.

About the Role
The successful candidate will have a minimum of 5 years of experience in customer service, with a proven track record of delivering high-quality service in a fast-paced environment. You will be proficient in MS Office and have experience using an ERP business system and CRM platform. Your strong interpersonal skills and passion for helping others will make you an asset to our team.

Key Responsibilities
* Respond to customer inquiries via phone, email, or chat in a timely and professional manner
* Provide accurate and helpful information to customers regarding products, services, and policies
* Resolve customer complaints and issues in a fair and efficient manner
* Collaborate with internal teams to resolve complex customer issues

Requirements
* High school diploma or equivalent required; degree preferred
* Minimum 5 years of customer service experience in a B2B manufacturing environment
* Proficient in MS Office (Word, Excel, Outlook)
* Experience using an ERP business system and CRM platform
* Strong communication and interpersonal skills

Work Environment
This is a full-time position that requires working in a dynamic, at times high-pressure environment to meet demanding customer needs. The ideal candidate will be able to work effectively in a team-oriented setting and maintain a positive attitude under pressure.

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