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Service Operations Specialist

2 months ago

Nashville, Tennessee, United States Tennessee Full time

Customer Support Associate - Center for Industrial Services

This role is for a Customer Support Associate at the Center for Industrial Services (CIS). The position entails delivering exceptional customer support and logistical assistance for CIS training programs and events. The selected candidate will join a dedicated team committed to ensuring effective training experiences.

Key Responsibilities:

  • Identifying and executing enhancements for CIS logistical processes
  • Managing scheduling, logistics, contracts, records, and technical support for training sessions and events
  • Gathering and maintaining feedback through training surveys, evaluations, and reports
  • Assisting with catering, snack provisions, and participant registration
  • Ensuring adherence to policies from various governmental levels
  • Engaging in initiatives aimed at enhancing customer service and organizational performance
  • Supervising data collection and reporting for training feedback
  • Analyzing course evaluations to drive improvements
  • Providing administrative assistance to support team effectiveness

Essential Qualifications:

  • High School diploma or GED; Bachelor's degree is preferred
  • 2-3 years of experience in customer service and event coordination
  • Strong communication skills and the ability to manage multiple tasks
  • Proficiency in Microsoft Office applications
  • Capability to collaborate effectively and resolve issues

Desired Attributes:

The ideal candidate will demonstrate traits such as emotional intelligence, creativity, decisiveness, and flexibility. Additional expectations include unwavering integrity, dedication to the organization's mission, and the ability to work collaboratively within a team.

Location:

Position based in Tennessee.

Interested candidates are encouraged to submit their application online along with a resume and professional references.

EEO/AA Statement /Non-Discrimination Statement

The University of Tennessee is an EEO/AA institution. All qualified applicants will receive equal consideration for employment without discrimination based on various factors.