Transfer Operations Specialist

3 weeks ago


Nashville, Tennessee, United States Service Corporation International Full time

At Service Corporation International, we celebrate lives and our associates. We're seeking a dedicated individual to join our team as a Transfer Specialist. This role is responsible for the care, removal, and transport of deceased individuals. You will safely and courteously drive company-owned vehicles, maintain their cleanliness, and ensure a professional appearance when interacting with families.

Key Responsibilities:
  • Removal: Safely drive company-owned vehicles to perform removals of deceased individuals, following local and state laws, as well as company policies and procedures.
  • Follow processes for chain-of-custody, paperwork, and deceased identification.
  • Cooperate with first responders, coroners, hospital staff, or senior living facility staff, accommodating their processes and procedures.
  • Interact with bereaved family members, exhibiting sensitivity to their environment, and minimizing conversation.
  • Enter deceased event information into proprietary software according to company procedures.
  • Transport caskets to airports, care centers, or funeral homes, and assist with moving caskets.
Vehicle Maintenance:
  • Wash, vacuum, and clean vehicles to ensure they are presentable.
  • Fuel vehicles as necessary.
  • Follow safety guidelines and expenditure processes.
  • Maintain personal protective and removal supplies in vehicles, including cleaning products.
  • Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.
Requirements:
  • Education: High School Diploma or equivalent.
  • Licenses: Current state/province-issued driver's license with an acceptable driving record.
  • Experience: At least one year of work experience as a courier or driver, with direct customer interaction strongly preferred.
  • Knowledge, Skills, and Abilities: Ability to work a schedule that supports business needs, including weekends and nights. Ability to work on-call weekends, nights, and holidays rotation. Ability to lift up to 75 pounds and push/pull up to 200 pounds. Ability to drive in hazardous, heavy traffic, and weather conditions. Basic computer skills required.


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