Fitness Experience Coordinator

5 days ago


Pasadena, Texas, United States Planet Fitness Full time
Job Description

We are seeking a highly motivated and experienced individual to join our team as a Fitness Experience Coordinator at Planet Fitness. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to members, prospective members, and guests.

Responsibilities
  • Develop and implement strategies to improve member satisfaction and retention.
  • Manage front desk operations, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Foster a positive and supportive work environment, promoting a culture of teamwork and collaboration.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.

Requirements and Qualifications
  • A background in customer service or sales is preferred.
  • Basic computer proficiency is required.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.
  • Excellent communication and interpersonal skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • A high school diploma or equivalent is required.
  • You must be 18 years old or older.

Benefits
We offer a competitive salary, benefits package, and opportunities for career growth and development. The estimated salary for this role is $45,000 - $65,000 per year, depending on location and experience.

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