IT Service Management Project Lead
1 week ago
At Visionary Innovative Technology Solutions LLC, we are seeking a highly skilled Service Management Project Manager to lead our IT service management projects. As a key member of our team, you will be responsible for managing and driving end-to-end ITSM programs, including the implementation of various ITIL processes utilizing tools like ServiceNow.
Key Responsibilities:
- Collaborate with stakeholders to assess project requirements, review strategies, and drive decision-making, implementation, and governance.
- Manage multiple key/strategic projects simultaneously, preferably in ITSM.
- Develop and maintain strong relationships with internal and external stakeholders, ensuring high levels of client satisfaction.
- Apply commercial acumen to estimate, budget, and analyze project performance, maintaining a strong focus on governance and optimization.
Requirements:
- Proven experience in IT service management project management.
- Strong understanding of ITIL processes and ServiceNow.
- Excellent stakeholder management and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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