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Operations Director

2 months ago

Orange, California, United States VFS Fire and Security Services Full time
Job Summary

The Operations Director will be responsible for the business performance (P&L) of the Sprinkler and Fire Alarm arm of the VFS Fire and Security Services organization.

Key Responsibilities
  • Partner with Human Resources to recruit, train, develop, and retain team members per onSPEC principles. Monitor and ensure that team members are current on required training and certifications.
  • Lead with a focus on excellence in recruiting, hiring, retention, performance management, and career development for employees. Manage the sprinkler construction operations through process control, operational/margin improvement initiatives, and the establishment of key performance standards.
  • Analyze the market and current business performance to ensure strategies effectively meet the financial budget and recommend changes or adjustments to the plan when necessary.
  • Understand the local construction market concerning trends, changes in code or legislation, and the competitive landscape.
  • Responsible for tracking, forecasting, and communicating all costs, profits, and financial measures of the total sprinkler construction business. Promote cash flow by establishing proper payment terms with clients and creating a proactive culture on billing and collections.
  • Collaborate with the service department to ensure successful and smooth project turnovers.
  • Conduct regular business review meetings to inspect performance, analyze issues, and implement corrective action plans.
  • Routinely review all non-financial and financial key performance indicators for sales, design, field installation, operational administration, and project management. Examine the business performance on sales pipeline, backlog integrity, resource utilization, cost control, and overall revenue/margin contribution.
  • Determine, budget, and plan for the business's staffing needs and work with the appropriate resources to achieve the plan. Communicate with customers regarding job concerns or problems to pursue a proper resolution, ensuring customer satisfaction in line with a world-class service model.
  • Manage and develop important subcontractor and vendor relationships. Create alliances that support our strategy and deliver the quality we and our customers expect.
  • Maintain key relationships with strategically important customers to influence future opportunities and gauge customer satisfaction.
Requirements
  • Seven years of management experience in the Fire & Safety industry.
  • Five years of experience communicating with other trades, customers, project managers, county officials, and general contractors in a professional and influential manner.
  • At least three years of experience in problem-solving and managing customer escalations through system changes.
  • Knowledgeable of NFPA 13D, 13R, 13, 14 and NFPA 72.
  • Must understand Fire protection codes, technical data, and installation instructions.
  • General knowledge of Microsoft-related software.
  • Strong business acumen with the ability to think strategically and execute tactically.
  • Capacity to isolate and prioritize issues and apply focus on implementing top-level, strategic solutions and the day-to-day tactics necessary for winning in the marketplace.
  • Ability to build rapport and establish credibility. Has sufficient presence and expertise to impact the business in a powerful way and the confidence to act quickly and rally a team around an initiative.
  • Collaborating and influencing skills. Proven ability to create constructive relationships with senior management and peers within the company, being recognized as a partner and resource by all.
  • Superb time management skills.
Preferred Qualifications
  • Bachelor's degree in Business.
  • NICET Certification.
Compensation

$120,000 - $130,000/year depending on experience