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Computer Hardware Repair Specialist

1 month ago

Grand Rapids, Michigan, United States ThreePDS Inc. Full time
Job Title: Field Engineer 4

ThreePDS Inc. is seeking a skilled Field Technician to join our team in the metro area. As a Field/Computer Technician, you will be assigned service requests to repair laptops and desktops in the area.

Key Responsibilities:

  • Repair laptops and desktops, including replacing hard drives, motherboards, and keyboards.
  • Perform whole unit swaps, repair or replace PC peripherals.
  • Must have reliable transportation as this role services the metro and surrounding areas.
  • Close service tickets in real time in the Call Management system using Company-provided phone.

Key Qualifications:

  • 1+ years of hands-on experience with laptop and desktop break-fix.
  • Computer-building background experience preferred.
  • General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
  • Ability to resolve basic/non-complex problems as directed.
  • Client and/or governmental clearance may be required.
  • Police or criminal background verification clearance may be required.

Screening Requirements:

  • Must be able to complete required product training.
  • Must be able to pass drug and background screening.