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Customer Service Representative
2 months ago
We're seeking highly motivated and enthusiastic individuals to join our Auto Service team in North Liberty, IA. As a Billing Customer Support Representative, you will receive telephone calls from current policyholders regarding billing information or use of the internet.
Your responsibilities will include providing general billing information, processing endorsements, taking payments, and processing payment plan changes.
To succeed in this role, you will need to be an effective communicator who understands the importance of listening and being empathetic. You should also be able to work and grow in a fast-paced, high-volume call center environment.
Key Qualifications:
- Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
- Ability to work in a team environment and adapt to changes quickly
- Strong computer and multi-tasking skills
- Minimum of high school diploma or equivalent
What We Offer:
- Opportunity to grow and develop your skills in a dynamic and supportive environment
- Competitive compensation and benefits package
- Chance to make a positive impact on our customers' lives