Care Specialist II Role

2 weeks ago


Euless, Texas, United States Cox Communications Full time
Job Description
As a Customer Care Specialist II, you will play a vital role in ensuring that our customers receive exceptional service and support. Your responsibilities will include:

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Collaborate with escalation partners to identify and resolve complex issues.
  • Develop and maintain strong relationships with customers through effective communication and issue resolution.
  • Work closely with other departments to ensure seamless issue resolution and customer satisfaction.

Requirements:
  • High school diploma or equivalent required.
  • 3 years' experience in a related field or equivalent combination of education and experience.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills.

Salary Range:
$17.40 - $26.06 per hour, with opportunities for additional compensation through commission and incentive programs.

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