Customer Service Ambassador

4 weeks ago


Knightdale, North Carolina, United States Planet Fitness Inc. Full time

We're seeking a dedicated Customer Service Ambassador to join our team at Planet Fitness Inc.

About Us

As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we're continuously seeking top talent to help us cultivate the Judgement Free Zone and shape the future of our brand. With more than 2,000 locations across the country, we offer a unique opportunity for career growth and development.

Job Summary

The Customer Service Ambassador is responsible for creating a positive member experience through exceptional customer service and cleanliness. This role involves interacting with members and co-workers in a positive and professional manner, exceeding member expectations, and ensuring that all facilities are clean and well-maintained.

Responsibilities
  • Provide an exceptional customer service experience.
  • Check members into the system.
  • Take prospective members on tours and assist them with the new account sign-up process.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Detailed cleaning in all areas of the facility.
Requirements

To be successful as a Customer Service Ambassador, you'll need:

  • Exceptional customer service skills.
  • A positive mental attitude.
  • A background in customer service is preferred.
  • Punctuality and reliability are must-haves.
  • Diplomacy in all interactions.
Benefits

We offer a range of benefits to support your overall well-being, including:

  • A competitive hourly rate of $12.00 per hour.
  • A free Planet Fitness Black Card Membership.
  • An Employee Assistance Program (EAP) providing confidential access to counseling resources.
  • Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits.

We're an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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